The movie did grave disservice to the existing Star Wars universe, and it was a poorly made film in the technical sense of being the middle film of a trilogy, as it destroyed the continuity. This is not a consequence of "no movie being perfect" or "having a goal to find fault;" those are absurd rationalizations that don't in any way diminish the potency of the waves of criticism being heaped on this film by long-time fans of the franchise.
To make the point more philosophical: these films have an incredibly large, incredibly loyal audience built in, which will make these films financially successful beyond the wildest dreams of most filmmakers - almost regardless of what product they put out. Shouldn't this be taken with a high degree of gravity and respect, especially since the people currently making these films had this large and loyal audience gifted to them by someone else? IMO there is a problem when the viewers on the ratings aggregate sites rate a franchise film so poorly, regardless of how well it's doing with professional critics.
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