Yes, but I also cited issues with the digital version of the Dead box, and that does, I think, fit, even if not hard media.
What I’ll say is that distribution is becoming increasingly complex. Look. I’m not justifying when things go totally SNAFU; only that, even after manufacture, distribution is not always simple as it seems. That said, some labels either need to get their act together or hire more customer support people. My feeling is that if they communicated better with their customers, there’d be less grief. I know, speaking for myself, the hours I spent on the phone dealing with the Dead issue is what bothered me the most, nit that there were problems. Sadly, dead.net is two-tiered, it’s customer service only handling making or changing orders, with all else going to Rhino. Despite their all being responsive, the waits on hold and for emails were excessive.
So when there are major releases, I think,part of the problem is not enough customer service agents...and those they have often don’t have enough info to be helpful, so that needs to change. If someone can give me good information and a reasonable estimate as to when a problem will be resolved, I’m cool with that.
Unfortunately, that doesn’t always happen.
Is that better?
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